Refund Policy

This Refund Policy explains if and when refunds are available for purchases of digital products from Bakery Developments (“we”, “us”, “our”). It applies to every script, resource and bundle we sell for the FiveM platform, including products compatible with the QBCore, Qbox and ESX frameworks. Please read it alongside our Terms of Service, License and Privacy Policy. By completing a purchase you confirm that you have read, understood and agreed to this policy.

These templates are provided for convenience only and do not constitute legal advice. They are a starting point, not a substitute for professional guidance — please have them reviewed by a qualified lawyer in your jurisdiction before relying on them.

1. Overview — what you are buying

Everything we sell is a digital good. There is no physical item to ship and nothing to post back. When you buy a product, it is delivered instantly and electronically and is tied to the buyer’s FiveM (Cfx.re) account: the resource and any associated license/entitlement are made available to your account immediately after payment is confirmed. Every product includes free lifetime updates and support through our community Discord.

Because delivery is instant and the product is intangible, a digital script cannot be “returned” the way a physical product can — once it has been delivered, the files and license are already in your possession and cannot be unsent. This shapes the rest of this policy: we treat each request fairly and on its merits, but the nature of digital goods means that, as a general rule, all sales are final once the product has been delivered, except as set out below or where you have rights that cannot be waived under applicable law (see Section 8).

2. Who handles refunds — Tebex Limited

Tebex Limited (“Tebex”) is the merchant of record for all of our orders. Tebex owns and operates our checkout, payments, billing, fulfilment and refunds. We never see, process or store your card or payment details — those are handled entirely by Tebex and its payment partners. As a result, any refund that is granted is issued by Tebex, back to the original payment method, and refund requests must be submitted through Tebex.

Our merchant and contact information is published in the Tebex Impressum, and Tebex’s own terms are available in their refund policy. Where this policy and Tebex’s policies or applicable law differ, the outcome most favourable to you as a consumer applies.

You can always contact us first. Most problems — installation questions, framework quirks, configuration, or a bug — are resolved far faster through support than through a refund. Reach us through our support page, or on our Discord. We are happy to help you raise, support and process a legitimate refund with Tebex.

3. General policy — all sales final once delivered

Because our products are digital goods delivered immediately upon purchase, all sales are final once the product has been delivered. By checking out you acknowledge that delivery begins right away and that, except as described in Section 4 or where required by law (Section 8), you are not entitled to a refund simply because the product has been delivered.

This does not strip you of any consumer rights you cannot lawfully waive, and it does not mean we will never refund — it means refunds are the exception rather than the default, and are assessed against the criteria below.

4. When a refund may be granted

We will, in good faith, support and recommend a refund through Tebex in the following circumstances:

• Faulty or non-functional product. The product is materially broken, defective, or does not work as described due to a fault on our side, and our support team has been unable to provide a working fix or viable workaround within a reasonable time after you reported the issue with enough detail for us to investigate.
• Accidental duplicate purchase. You bought the same product twice in error, or were charged more than once for a single order. The duplicate charge can be refunded.
• Non-delivery. Payment was taken but the product was never delivered to your account, and the issue cannot be resolved by re-issuing or re-syncing your entitlement.
• Incorrect or unauthorised charge. You were charged in error, or your payment method was used without your authorisation.
• Where required by law or under Tebex’s applicable policies (see Sections 2 and 8).

For any defect-related request, please give us a fair opportunity to reproduce and fix the problem first. The vast majority of issues are resolved quickly through support and a free update — and since every product includes free lifetime updates, a fix usually reaches you at no cost.

5. When refunds are not available

Refunds are generally not available in the following situations, because they do not reflect a fault in the product:

• Change of mind. You decided you no longer want or need the product after it was delivered.
• Lack of technical ability. You are unable to install, configure or operate the product yourself, where the product itself works and our support and documentation are available to assist you.
• Incompatible or heavily-modified server. The product works as described but does not function on a server that has been substantially modified, runs conflicting third-party resources, or uses an unsupported or heavily-altered framework setup — particularly where support was offered to help and was declined or not followed.
• Unverified framework or requirements. You purchased without checking the product’s clearly-stated framework (QBCore, Qbox, ESX or standalone), dependencies, or requirements, and it turns out not to match your server.
• The product works as described. The product performs as set out on its listing and documentation; dissatisfaction that does not amount to a genuine defect or misrepresentation is not a basis for a refund.
• Free products. Items provided at no cost are not eligible for refunds, as no payment is taken.
• Breach of license. There is evidence the product has been redistributed, resold, shared, leaked or otherwise used in breach of our License.

6. How to request a refund

To request a refund, please follow these steps:

1. Contact us first. Use our support page, or message us on our Discord so we can try to resolve the underlying issue. This is the fastest route, and most cases are fixed here without a refund being necessary.
2. Submit the request to Tebex. Because Tebex processes all refunds, eligible requests must be made through Tebex support (our merchant of record). You can also find our merchant details via the Tebex Impressum.
3. Include the right information so the request can be reviewed quickly:
   • your Tebex order / transaction reference and the email used at checkout;
   • the name of the product (and framework version, if relevant);
   • the reason for the request, with a clear description of the problem and the steps you have already taken with our support team; and
   • any supporting evidence — for example console/error logs, screenshots or a short video showing the issue.

Approved refunds are issued by Tebex to the original payment method. The time it takes to appear on your statement depends on your bank or payment provider.

7. Chargebacks & disputes

If you have a problem with an order, please contact us and Tebex first. Filing a chargeback or payment dispute instead of contacting us — or filing one that is fraudulent or in bad faith (for example, claiming non-receipt of a product that was delivered and used) — is a serious matter and a breach of our Terms and License.

A chargeback that is found to be unjustified may result in any or all of the following:

• immediate revocation of your license and entitlement to the product and any related products;
• suspension or a permanent ban from our store, our Discord and our support channels; and
• loss of access to future updates and support for the affected products.

We work directly with Tebex to investigate and resolve disputes, and we will provide Tebex and the relevant payment networks with delivery records, usage evidence and correspondence as needed to contest illegitimate chargebacks. If a genuine error has occurred, raising it with us and Tebex is always faster and easier than a chargeback.

8. Your statutory rights

Nothing in this policy limits or removes any rights you have under applicable consumer-protection law, including, where relevant, the rights of consumers in the European Union and the United Kingdom. This policy applies in addition to those rights, not instead of them.

For digital content supplied instantly, EU and UK consumer law allows you to consent to immediate delivery and to acknowledge that, by doing so, you lose the statutory “cooling-off” right to cancel once delivery has begun. By completing checkout and accepting that the product is delivered straight away, you give that consent and accept that waiver — meaning you agree we may begin delivery immediately and that you will not be entitled to a cooling-off cancellation once the product has been delivered. This does not affect your right to a refund or remedy where the digital content is faulty, not as described, or not fit for purpose.

For more information about your rights, you can consult the consumer-protection authority in your country. Where this policy conflicts with a right you cannot lawfully waive, that legal right prevails.

9. Contact

For help with a product, or to start a refund request, contact us via our support page, or on our Discord. For billing and refund processing, contact Tebex support, as Tebex Limited operates checkout, billing, fulfilment and refunds on our behalf. You can confirm our merchant details at any time via the Tebex Impressum.

Bakery Developments is independent and is not affiliated with, endorsed by, or sponsored by Cfx.re, Rockstar Games or Take-Two Interactive. FiveM is a product of Cfx.re.